REFUND & CANCELLATION POLICY

Hill Destinations — “We Feel Travel”

Effective Date: October 03, 2025  |  Last Updated: October 03, 2025

We at Hill Destinations value your trust and aim to provide fair, transparent, and hassle-free refund and cancellation terms in line with the travel and tourism industry standards in India. Please read this policy carefully before booking.

1. General Policy

• All cancellations and refund requests must be made in writing via email to travel@hilldestinations.com or through our official contact channels.
• Refund eligibility depends on the terms of airlines, hotels, transport operators, tour partners, and other third-party service providers.
• Our service/processing charges (if applicable) are non-refundable.
• Refund timelines depend on the supplier’s policies and may take 7–30 working days once approved.

2. Flight Bookings

• Flight tickets are governed by the airline’s cancellation & refund rules. Hill Destinations has no control over airline charges.
• Cancellation fees vary by airline, route, and fare class. Some tickets may be non-refundable or partially refundable only.
• Rescheduling fees are as per airline policy plus our applicable service charges.
• If the airline cancels a flight, refunds are processed as per the airline’s compensation/refund policy.

3. Hotels & Accommodation

• Hotel bookings are subject to the property’s cancellation rules shared at the time of booking.
• Some rates are non-refundable (e.g., advance purchase deals). Please review hotel cancellation policies before confirming.
• Refundable bookings may have cancellation windows (e.g., 24–72 hours before check-in) beyond which full/partial charges may apply.

4. Holiday Packages & Tours

• Package cancellations depend on the notice period before departure:
  • More than 30 days prior — up to 80% refund (after deducting actual costs & service fees).
  • 15–30 days prior — up to 50% refund.
  • Less than 15 days prior — no refund (unless supplier allows partial recovery).
• Any non-refundable components (visa fees, attraction tickets, travel insurance, etc.) will be fully deducted.

5. Visa & Documentation Services

• Visa service fees are non-refundable once documents have been submitted to the consulate/embassy.
• Visa rejection or delays are outside Hill Destinations’ control. No refunds are available once applications are processed.

6. Force Majeure

If travel is disrupted due to events beyond our control (natural disasters, pandemics, strikes, government restrictions, war, weather, etc.), refund eligibility will depend on supplier policies. We will assist you in obtaining maximum possible refunds or credits, but we cannot guarantee full reimbursement.

7. Refund Processing

• Approved refunds are usually credited back to the original payment method.
• Bank/credit card processing time may vary; we are not liable for delays once the refund is initiated from our side.
• Some refunds may be issued as travel credits or vouchers if cash refunds are not supported by suppliers.

8. Service Charges

Hill Destinations may charge a nominal service or processing fee for cancellations or changes (in addition to supplier penalties). These charges are disclosed during booking or at the time of cancellation.

9. How to Request a Refund

Please email travel@hilldestinations.com with your booking ID, passenger/traveler name, and reason for cancellation. We will confirm the supplier’s policy and applicable refund amount before processing.

Contact & Grievance Redressal

Note: This Refund & Cancellation Policy aligns with common practices in India’s travel & tourism sector and with consumer protection norms. Supplier terms may override some provisions. Please check fare/rate details at the time of booking.